Shipping policy

Last updated: 12 October 2026

OVERVIEW

This policy explains how orders placed through the Hundred Holistic Patient Portal are dispatched and delivered. Hundred Holistic is operated by TenX2 Pty Ltd trading as Hundred Holistic, on behalf of our partner pharmacy. Only scheduled (prescription-only) medicines are supplied through the portal. This policy forms part of our Terms of Service.

AUSTRALIA ONLY

We deliver only to addresses in Australia. We do not ship internationally.

DISPATCH

All orders are dispensed, packed and dispatched by our partner pharmacy, which is an independent, third-party pharmacy business. Hundred Holistic does not store, handle or send any medication. We coordinate your order and keep you updated. An order is dispatched only after your prescription has been verified and a pharmacist has dispensed your medication.

  • Orders that are verified before 3pm Melbourne time (AEDT/AEST) on a business day are usually dispatched the same day. Other orders are dispatched the next business day.
  • Orders are not dispatched on weekends or national public holidays, or on public holidays in the state where the pharmacy is located.
  • Dispatch may be delayed if we need to confirm your prescription with your prescriber, if the product is out of stock, or if the pharmacist needs to speak with you.

When your order is dispatched, we will email you a tracking number.

DELIVERY

  • Orders are sent via a secure and tracked express service with StarTrack. Delivery usually takes 3–5 business days after dispatch, depending on your location. These times are estimates only.
  • Shipping fees are shown at checkout before you pay.
  • Your medication is sent in plain, discreet packaging. No product names appear on the outside of the parcel.

SIGNATURE AND IDENTIFICATION

For legal and safety reasons, scheduled medicines must be handed to a person and cannot be left unattended.

  • A signature is required on delivery, and the courier may ask for photo ID. Parcels will only be released to you, or to an adult you have authorised in advance.
  • We can deliver to PO Boxes. You will need to show photo ID and sign when you collect your parcel from the post office counter.
  • We cannot deliver to parcel lockers, Parcel Collect or other collection points, or other unattended locations, and we cannot use "Authority to Leave".
  • For street addresses, please choose one where someone will be available to sign, such as your workplace.

MISSED AND FAILED DELIVERIES

  • If no one is available to receive your parcel, the courier will usually leave a card and hold the parcel for collection at a local depot or post office. You will need to show photo ID to collect it.
  • Uncollected or undeliverable parcels are returned to the pharmacy. Scheduled medicines that are returned may not be able to be resent and may need to be destroyed in line with legal requirements.
  • If a delivery fails because the address was incorrect or no one was available, you may need to pay for redelivery or for a new supply.

YOUR ADDRESS

Please check your delivery address before you place your order. We can only change an address before the order is dispatched. Contact us as soon as possible if you need to change it.

LOST, DAMAGED OR MISSING ITEMS

  • If your parcel arrives damaged or tampered with, or if an item is missing, do not use the medication. Contact us as soon as possible, and keep the packaging and pharmacy label.
  • If tracking shows that your parcel is lost in transit, the partner pharmacy will investigate with the courier, and we will keep you updated. The pharmacy may need to report lost or stolen scheduled medicines to the relevant state or territory health authority.
  • If a loss or damage is confirmed, we will arrange a replacement under your current prescription or provide a refund. Your rights under the Australian Consumer Law are not affected.

ON DELIVERY

Once your parcel has been delivered, store your medication securely in its original labelled packaging, out of reach of children and other people. Risk in the medication passes to you on delivery.

CONTACT

TenX2 Pty Ltd trading as Hundred Holistic
100@hundredhealth.com.au · 1300 006 569